Shipping & Returns

Shipping

Rates

We post every order with Australia Post, tracked. Shipping is calculated at checkout from the size of the pieces you have chosen — a small homeware costs less to send than a cushion with its insert, so you only pay for what your order actually takes to post.

• From $12 for smaller pieces, rising with size.
• Free collection from the shop in Canowindra, chosen at checkout.
• Some pieces are collection only — lamps and baskets are too large and too fragile to post well. The cart will tell you.

We do not currently offer express post.

We currently ship to Australia only. If you're based internationally and would like to enquire about shipping, please contact us directly.

Processing Time

Orders are dispatched from our Canowindra studio Tuesday to Friday. Anything ordered over the weekend or on a Monday goes out on the Tuesday. During busy periods (Christmas, Mother's Day) please allow an extra week.

Custom orders have their own lead times, confirmed at the time of commission.

Delivery Timeframes

Once dispatched, estimated delivery times are:

• NSW regional — 2–4 business days
• Sydney / ACT — 3–5 business days
• VIC / QLD / SA — 4–7 business days
• WA / NT / TAS — 6–10 business days

These are Australia Post estimates and are not guaranteed. We are not responsible for delays caused by Australia Post or other factors outside our control.

Packaging

Orders are posted in Australia Post satchels and boxes. We avoid single-use plastic where we can, and reuse packaging that comes into the studio from our own suppliers where it is sound enough to send on.

Tracking

You will receive a shipping confirmation email with your Australia Post tracking number once your order has been dispatched.

Returns & Refunds

Change of Mind

Because our pieces are one-of-a-kind and handmade, we are unable to accept returns for change of mind. We encourage you to read product descriptions carefully and to contact us if you have any questions before purchasing.

Custom commissions cannot be returned for change of mind at all. A commissioned piece is made to your brief, in your fabric or a fabric chosen for you, and cannot be resold. Please ask us anything you are unsure of before we begin — we would much rather talk it through first.

Faulty or Damaged Items

If your item arrives damaged or has a manufacturing fault, please contact us within 7 days of delivery at hello@finchandhatton.com.au with:

• Your order number
• A description of the issue
• Photos of the damage or fault

We will assess your claim and, where a genuine fault exists, offer a repair, replacement, or full refund in accordance with the Australian Consumer Law.

Custom Orders

Custom commissions are non-refundable once work has commenced. A 50% deposit is taken before we begin, and the balance is due on completion. If for any reason we are unable to complete your commission, your deposit will be refunded in full.

How to Return

Approved returns must be sent back within 14 days of our confirmation. Please pack items securely to avoid damage in transit. Return postage is at your cost unless the item was faulty or sent in error.

Refunds are processed to the original payment method within 5–7 business days of receiving the returned item.

Questions?

We're a small studio and we genuinely want every customer to be happy. If something isn't right, please reach out before leaving a review — we'll always do our best to make it right.

Finch & Hatton
hello@finchandhatton.com.au
Tue – Fri, 10am – 4pm · Sat, 10am – 2pm AEST · Closed Monday